This Privacy Policy explains how Clean Haven processes personal data in connection with its website, inquiries, quotations, bookings, and cleaning services.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
Depending on the circumstances, individuals may request access to their data, correction of inaccurate information, deletion where permitted, restriction of processing, or objection to certain processing activities. Where consent is used, it may be withdrawn for future processing without affecting prior lawful processing.
To exercise a privacy right, a person should provide enough information for us to identify the relevant data and assess the request. We may ask for additional details where needed to confirm identity, protect third-party rights, or determine whether a legal exception applies.
We keep personal data only for as long as needed for the relevant purpose, including service administration, recordkeeping, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymized, or otherwise handled in a secure manner consistent with applicable law.
The updated version will apply from the date stated in the revised notice. Where changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels.
We may process identification and contact details, property and access information, booking and appointment details, communication records, payment-related information, and condition photos where provided. We also process technical data such as device, browser, and usage information when users visit the website or submit a form.
Data is collected when a user submits an inquiry, requests a quote, books an appointment, communicates by phone or email, shares property details or photos, or completes a service-related transaction. Some technical data is generated automatically through the website and related systems.
We may use essential cookies for site operation, functional cookies for preference handling, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.
We use cookie and similar technology settings to support basic site functions, measure site performance, and remember limited preferences. Users may block or delete cookies through their browser, but some features may not function as intended if essential cookies are disabled.
Our processing is based on applicable legal grounds, which may include performance of a contract or steps taken before entering into a contract, compliance with legal obligations, legitimate interests, and consent where required. We limit processing to what is relevant for inquiries, quotations, bookings, service delivery, administration, and website operation.
Where the GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, and may withdraw consent where processing relies on consent. A complaint may also be raised with the competent supervisory authority if a person considers that their rights have been affected.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access details, schedule appointments, coordinate handover timing, deliver cleaning services, manage payments and records, maintain the website, improve service quality, and meet legal or accounting obligations.
We may share personal data with payment processors, hosting and IT providers, communication tools, and other operational partners that support website administration, booking handling, and service delivery. These parties act under instructions or contractual arrangements appropriate to their role and may not use the data for unrelated purposes.
We may disclose personal data to public authorities, courts, or other parties where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect rights and safety in a lawful manner.
